Shipping & Returns

Shipping:

We totally get it! It's always exciting to receive something other than bills in your mailbox, especially when it's something pretty from Southern Birch!

As soon as your order is placed, we work diligently to get everything packed and on its way. Please allow 1 to 2 business days for order processing. Orders are packed and shipped Monday through Friday. Orders placed over the weekend will be processed the following business day.

Much like when your hairdresser makes that first cut, we have no control over your package once it leaves our hands! Southern Birch Boutique is not responsible for packages that are lost or stolen after shipment and does not offer refunds for lost or stolen packages. If your package goes missing, we recommend contacting the shipping carrier directly to initiate a claim.

Online Returns:

We truly hope you love everything you purchase from Southern Birch Boutique, but we understand that sometimes things just don't work out!

Eligible online purchases may be returned for store credit only. All return requests must be initiated within 10 days of the delivery date and are subject to prior approval.

To qualify for a return, merchandise must be unworn, unwashed, undamaged, unaltered, and have all original tags attached.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Sale merchandise

• Undergarments and bodysuits

• Accessories, including jewelry and hats

Matching sets must be returned together. Individual pieces from a set are not eligible for return.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a shipping service that provides tracking information and considering shipping insurance for added peace of mind.

Return instructions and the return shipping address will be provided once your return request has been approved.

In-Store Returns:

We hope you love your Southern Birch finds! Eligible merchandise may be returned within 14 days of the original purchase date with proof of purchase for store credit only.

Apparel

All apparel must be unworn, unwashed, unaltered, and free of stains and scents, with original tags attached. Matching sets must be returned as a complete set.

Home & Gift

Items must be unused, undamaged, and in their original condition with tags and packaging, when applicable.

Candles, fragrance products, and similar items must be unopened and unused.

Final Sale Items

The following items are final sale and are not eligible for return or exchange:

• Bodysuits

• Jewelry

• Personal-use items

• Food and consumables

• Seasonal and holiday merchandise

• Sale items

Holiday Gift Returns:

Eligible in-store gifts purchased November 1 through December 24 may be exchanged or returned for store credit through January 10.

All standard return conditions and final sale exclusions apply.

Online purchases continue to follow the standard 10-day return policy.

Defective Merchandise:

For in-store purchases, defective merchandise will be replaced when available. If a replacement is unavailable, store credit will be issued.

Questions?:

We're always happy to help! If you have questions about an order or need to request a return, please contact Southern Birch Boutique before sending anything back.

Thank you for shopping small and supporting Southern Birch Boutique!

🥂 Cheers!